Wandana Primary | Feedback and Complaints
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Feedback and Complaints

What will we do?

Teachers, principals, preschool directors, and other education department staff will work alongside you to agree on a plan of action and a timeframe for resolving your issues or concerns.

Sometimes a complaint is about something we have to do because of state or federal law. In such cases we are able to talk to you about the matter and help you understand the requirements and why they exist.

What Are your concerns?

A parent or student can raise a concern or complaint if they think that the school or a staff member has:
• done something wrong
• failed to do something it should have done
• acted unfairly or impolitely.
Your concern or complaint may be about:
• the type, level or quality of services
• the behaviour and decisions of staff
• a policy, procedure or practice.

Making a complaint

1. Tell the school or preschool first

Contact the school to arrange a time to meet with the teacher or have a discussion with them on the phone. They will look into your concerns and get back to you as soon as possible.
If the matter is not resolved, or if your complaint is about a teacher, you may want to meet with or write to the principal or director. They will work with you and the staff member to resolve the issue.
The school or preschool will aim to resolve your concern or complaint as soon as possible – ideally within 15 working days.

2. If you are unsatisfied contact the Education Complaint Unit

Email: DECD.EducationComplaint@sa.gov.au
Phone: 1800 677 435 (standard call rates apply for calls from mobile phones).

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